The Klum House Workshop Studio in Portland, OR
Where are you located?
Our address is:
3808 N. Williams Ave, #132
Portland, OR 97227
We are located inside the Hub Building hallway corridor (we do not have a sidewalk storefront). Enter through the Hub building door on N Williams with the Klum House sign above it. Walk down the hall & take a left. You'll see the Klum House sign hanging above our door.
Portland has a solid public transportation system if you’d like to take that route. There are TriMet busses and MAX light rail lines that can take you all over the place. The closest bus lines to Klum House are the 44 and the 24. The 44 stops just north of Klum House on N Williams and Shaver. The 24 stops just south of Klum House on Fremont between Cleveland and Rodney. We recommend plugging your destination into Google Maps and let it give you the precise public transportation directions.
Is there parking?
We do not have dedicated parking, but there is usually ample street parking in the neighborhood. We are in a bustling shopping district so be sure to arrive early for workshops if you need to spend a few extra minutes finding a parking spot.
Do you have normal shop hours?
Our shop hours vary during the week, as we spend much of our time there teaching during the weekends. If you want to stop by, shoot us an email to let us know.
Can I shop in-store?
Yes! If you’d like to come by to purchase maker kits or supplies in person, send us an email to make sure we will be in the studio when you plan on visiting. If you happen to stop by and we’re there, feel free to pop in and shop!
Does Klum House donate raffle gifts, prizes, or cash?
Yes! We have a dedicated budget for in-kind donations. While we can’t fulfill all donation requests, we are dedicated to supporting local non-profits and organizations whenever possible.
Help! I forgot something in the studio!
While we are not responsible for lost or stolen items, we will do our best to return your forgotten item if it is present in the shop. We are a very small space, so we will hold your item for 7 days. If it is not picked up in 7 days, we will donate it.
Should I bring a sewing machine?
You are more than welcome to bring your sewing machine to class however it is not necessary. If you’d like to practice or learn how to use your own machine, we highly encourage bringing it. If not, you can use one of ours.
Do you offer private lessons?
Yes, we do! Check out our Private Lessons page to learn more.
Minimum class enrollment
We require a minimum of 3 students to run a workshop. In the event that we do not meet the minimum, we will work with you to reschedule for the next available class or offer you a full refund. If we are no longer offering that particular class, you may choose to enroll in a different workshop of your choosing. If the new workshop is higher in price, you are responsible for paying the difference.
Cancelation + Rebook Policy
At Klum House we aim to provide you with an enriching experience in our workshops. In order to do that, we plan and prepare for the number of students in our classes thoroughly.
We require at least 7 days notice prior to the start of class to cancel for a full refund.
Within 7 days, you may reschedule for the next available workshop.
Within 48 hours, we cannot offer a refund or credit. If you need to cancel or switch the date and the 48-hour window has not passed, email us and we can help!
You may transfer your seat to a friend if you cannot attend. Please send a group email to us and cc your friend who is taking your spot to let us know your plans.
We require at least 72 hours notice prior to the start of class to rebook for a later class.
Full payment for class is due at time of sign up in order to secure your spot in class unless you signed up for a payment plan.
No shows forfeit any refund or rebook.
If you accidentally scheduled a workshop and changed your mind, you make cancel without penalty within 24 hours of scheduling if it is at least 7 days before the workshop date.
If Klum House cancels a class that you registered for, you are entitled to either a cash refund or a rebook to a later class.
If you transfer your registration to another class with a higher price, you are subject to pay the difference.
Online Orders + Shipping
Help! I bought a kit and can’t find my instructions!
If you purchased a Full Maker Kit, you will find your download link inside the instruction booklet that is wrapped around your kit.
If you purchased a Leather + Hardware Kit you will find your download link on a postcard in your package.
Be sure to fully unpack your kit as they are sometimes lying on the bottom of the box or they may have slid to the bottom of the tube. Search around, it’s probably in there!
Dang, I forgot to enter my discount code at checkout! Can you apply it retroactively to my order?
Since we are a very small business, please remember to enter the discount code as checkout, as we are unable to honor the sale retroactively.
Do you accept returns?
Because our business is a small operation, we can only offer refunds within 14 days & only if the product is unused. If we inadvertently shipped a defective item or the wrong item, let us know, and we will send a replacement ASAP. We do our best to take accurate photographs of our products, but please keep in mind that image color may vary slightly from screen to screen.
Please send returns to:
Klum House Workshop
3808 N Williams Ave. #132
Portland, OR 97227
If you are unsatisfied with your purchase, you may exchange it for another item as long as it is returned in the same condition—unused, unwashed, and in its original packaging. Please contact us within two days of receiving your order. You will be responsible for the shipping costs of returning the item and shipping the new one. We am not responsible for returned items that are lost in transit.
All Sale items are final and nonrefundable.
Our Shipping + Fullfillment Process
Most items in our shop are made-to-order, so please allow 1-5 days for production before your order ships, unless otherwise indicated in the product description.
You will get an email confirmation when your order has shipped.
We use USPS almost exclusively, but sometimes ship Fedex when it is more economical or if the customer has specifically requested it.
Shipping transit times are usually 2-5 days.
International orders ship USPS First Class or Priority Mail International, with an expected delivery of 7-21 days. International delivery varies by destination and may be held for additional time in customs. Depending on the laws and regulations of your country, you might have to pay additional customs fees or taxes to receive your package. We always declare the full value of your order so that you be refunded in case of loss or damage.
Shipping Rates - we keep low as possible, they include packaging and handling fees. If for some reason you were overcharged for shipping, we refund the difference back to you.
In the rare event of a lost or damaged package, we am unfortunately unable to provide extensive assistance and suggest you contact your local post office immediately.
Do you offer in-store pick up?
Since we don’t hold normal shop hours, we don’t offer in-store pick up at this time.
Can I purchase a gift card?
Yes, we offer both digital and physical gift cards. Learn more on our Gift Card page.
Do you offer wholesale?
Yes, we offer wholesale purchasing to small brick and mortar and online fabric stores. Go to our Stockist page to request becoming a new retailer.
How do I download my digital file?
You will receive an email with a link to download the pattern. Please check your spam folder if you don’t see it. The download link for your PDF pattern expires within 24 hours, so please download your purchased goods in a timely manner.
After you purchase a pdf pattern you will receive a link to download the pattern package as a .ZIP file. Some computers require a “unzipping” software to open .ZIP files, so ensure your computer has the ability to open .ZIP files. If you still have trouble accessing your .ZIP pdf pattern file please email us.
Help! I can’t access my PDF Pattern download!
The download link to access your PDF pattern purchase expires within 24 hours, so you will not be able to access your download link after that. If you have missed the window to download it or never received the email, please email us and we will resend it to you.
Can I print the file at a copy shop?
Yes! In our PDF pattern packages we include both a tiled print-at-home version and a large format version that you can print at any copy shop that has a large format printer.
How do I put the tiled pattern together?
Follow this link to learn more about printing and tiling our print-at-home pattern.
Bag Making + Sewing
I have a specific question about bag making, can you help me?
Do I need an industrial sewing machine to make your patterns?
No! All of our bag patterns are designed to be sewn on a home sewing machine.
Can my sewing machine handle making your patterns?
The best way to tell if your machine can handle sewing something is to try it! Does the motor have enough power to push the needle through the layers of fabric? Sometimes we have to use the handwheel to do a manual stitch through a construction step where two seams are joining, but generally, we see lots of different home sewing machines come through our teaching studio that do just fine sewing our patterns. Basically, if your sewing machine can’t make a good solid stitch though the layers of canvas without breaking a needle, shredding the thread, skipping stitching, refusing to feed the fabric through, and losing tension, then it might not be up to the challenge. In the Klum House home teaching studio, we teach all our classes on Singer Heavy Duty 4423 sewing machines that are generally only $110-$150 retail. That is to say that you don’t need a fancy or expensive sewing machine to make Klum House patterns.
Can you recommend some heavy duty sewing machines?
Yes! We wrote a whole blog post on it. Access our Heavy Duty Sewing Machine Buying Guide here.
How should I clean and care for waxed canvas?
Avoid ironing waxed canvas, as the wax will melt. Waxed canvas can simply be wiped clean with a damp cloth. Waxed canvas is naturally weather resistant and will develop its own patina with time.